About Beanstream

Victoria, BC - Full of Life

Twice named 'Best City in the Americas' since the year 2000, Victoria is one of the world's favourite places. Imbued with the beauty and amenities of an historic capital city and blessed by magnificent nature all around us, Victoria is full of life.
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Position: Technical Support Representative

back Reports to: Director of Customer Support
Location: Victoria, BC, Canada

Please fax or e-mail your cover letter and resume quoting competition number BS0901 to:

Description:

Beanstream provides payment, risk management, and authentication services to nearly 10,000 merchants across North America. We manage software and systems in a dynamic, non-stop environment requiring strong attention to detail and a high motivation to exceed customer expectations. Superior customer service and a passion for our business is the key to our success.

Position Requirements:

Education

  • University degree, college diploma, or equivalent work experience in the field of financial services, technical help desk support or payment related technologies.

Knowledge & Experience

  • Minimum 3 years experience in help desk/call centre environments, preferably in a technical support capacity.
  • Basic knowledge of web based commerce and payments.
  • Excellent grasp of Microsoft Office applications.
  • Knowledge of HTML, ASP, XML or other programming languages an asset.

Responsibilities

  • Answering questions, fulfilling requests and resolving issues via inbound calls and email to our call centre.
  • Provide first level response for general customer service, application and sales inquiries and new client integrations.
  • Provide integration and technical assistance to merchants deploying Beanstream payment solutions.
  • Develop thorough knowledge of Beanstream products and services. Learn new products and services as they are developed.

Personal Attributes

  • Ability to set and manage priorities judiciously.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Excellent time management and ability to multi-task in a demanding environment.
  • Ability to articulate ideas to both technical and non-technical audiences.
  • Ability to grasp and execute a wide range of processes and procedures.
  • Exceptionally self-motivated and directed.
  • Keen attention to detail.
  • Exceptional service orientation.
  • Ability to speak French an asset.
  • Online payments and shopping cart knowledge considered an asset.

Work Conditions

  • Must pass credit, security and criminal background checks.

Compensation:

  • $33,000/yr for 40hrs/week.
  • Participation in company benefits plan.

Start Date: Immediate

If you are up to the challenge and want to learn and develop new skills in an exciting fast paced industry on the cutting edge, we want to hear from you.

To Apply:
E-mail: careers@beanstream.com
Phone: 250.472.2326
Fax: 250.472.2330