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The Beanstream Philosophy
To win big, we think different, maybe
even "off-the-wall" different
At
Beanstream we have the desire to win big - just look at our Goal. To win
big we know that just being a little better than the competition is not
enough; we have to offer customers something of value that they aren't
getting anywhere else. We also know that companies don't have ideas -
people do. So we attract and hire people who will offer their ideas and
their opinions. We want people who will stick their necks out and voice
what they think could be a better way of serving customers, treating
employees, or grabbing more of the market. We want people with ideas who
will not be afraid to offer them. What might appear as "off-the-wall" can
quickly become the new standard that others try to measure up to. We
celebrate "off-the-wall".
Me and you, us and them
We have a people-centric philosophy.
We begin with smart people - really smart people. They are smart because
they can really think and create new ideas and find more efficient ways of
doing things. And that means better productivity. We work as individuals
and in teams at Beanstream. There is clarity of purpose even if the
structure is at times fluid. We don't tolerate an "us-them" mentality.
Every success or setback isn't just a single person's or group's; it's all
of ours. Every one in the company knows and embraces our goal - everyone.
They know what needs to be done. There are no hidden agendas. Each person
is accountable for the specific goals that they are responsible for
attaining, but there is freedom in how they do their jobs. We exchange
ideas, we offer support, we encourage. We work hard and we play hard. Good
humor is essential.
Learning is a constant...so is change
We recognize that to be the best and
to stay the best we need to develop new ways of steering our business
through constant waves of change. We may not know what the change will be,
or where it will come from, but we know that we will be better prepared to
deal with it when it comes. Our company is a continuing learning
organization that understands that the more knowledge each person gains
and contributes, the better off we all are. We are resilient yet flexible,
nimble and sure-footed, changeable, but always with a specific purpose.
Open systems and open minds are fundamental.
Leadership is everywhere throughout our
company
Our associates are hired
not just for the job they can do, but also for being able to take on
situations and make important decisions that benefit the customers, the
company, the employees and the shareholders. Our people don't need
regimentation and someone constantly directing them. They know how to work
autonomously but they also know how to pull together to achieve
solutions within budgets and timelines. They know how to set goals to
reflect the company's mission and objectives and they know how to reach
them in an effective and efficient way. The leadership qualities we admire
are not only intelligence, technical competency and long-term vision but
also integrity, honesty, fairness, self-awareness, motivation, empathy and
social skills. We expect a lot. It comes with the territory.
We're relentless about change
We're relentless in achieving
success. The saying, "If it isn't broken, don't fix it", doesn't apply to
us. The day we think we have the winning formula where we can just
keep doing things the same way is the day we lose big time. If we
aren't constantly improving and measuring ourselves against the industry's
best practices we run the risk of a quick downward slide. And it isn't
just a matter of simply improving ourselves over the competition; it is
finding entirely new ways of satisfying our customers that will earn us
the top position. And that is our goal - to be the top bean. To achieve
that goal we are relentless. Sound risky? It is. But it is calculated
risk. We make changes based on sound judgment and good data backed-up with
getting lots of information that support our decisions. One guiding
question we always pose is, "What do customer's want and need"?, rather
than, "How can we convince customers to like what we have"? The key is not
to market something for the sake of making a sale, but to first understand
what people's needs are and then to provide solutions that will work for
them. To do this we constantly change to get it right.
We are all things in a very specific way
We
are all things that our customers need in the electronic payments
field. By being focused and clear about what we have to offer, we have
carved out a specific niche where we excel by providing the best
available service and technology to meet our customers' needs. In
other words, we are not all things to all people. Our customers take
comfort in knowing that we are working constantly to improve our
offerings and that they are getting the best from us and better than
any of our competitors. How do we know this? Because we follow the
customer. We don't set the agenda for our customers, we find out what
customers need and we enhance it. Customers decide what is important.
Our job is to listen and respond.
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